Practice Email Policy

Dr. Palevsky will begin seeing patients in the office one day a week as of November 2011. This new Practice Email Policy is designed to provide patients with the opportunity to seek medical assistance and medical advice from Dr. Palevsky apart from their visit with him in the office. It is Dr. Palevsky’s intention to continue delivering exceptional care, and he remains committed to facilitating an avenue of optimal communication with his patients. Please consider each email program below, and choose the one that best suits your needs.

Please note, this email exchange policy to receive medical assistance and medical advice from Dr. Palevsky is only available to patients in his practice.

12 months of Email Contact - up front payment of $750 to be paid via Pay Pal. Please click here to sign up for this program. This option will give patients an opportunity to receive medical assistance and medical advice for their children and families via email with Dr. Palevsky, throughout the 1-year period from the day they sign-up. A copy of the email exchanges will be placed in the children’s charts.

6 months of Email Contact - up front payment of $400 to be paid via Pay Pal. Please click here to sign up for this program. This option will give patients an opportunity to receive medical assistance and medical advice for their children and families via email with Dr. Palevsky, throughout the 6-month period from the day they sign-up. A copy of the email exchanges will be placed in the children’s charts.

Pay per Email Exchange - $30 per email to be paid via Pay Pal. Please click here to sign up for this program. This option will give patients an opportunity to receive medical assistance and medical advice for their children and families for each individual issue that arises. A copy of the email exchanges will be placed in the children’s charts.

If you email Dr. Palevsky for medical assistance or medical advice, and you have not signed up for the 6-month or 12-month email program, or paid for a single email exchange with Dr. Palevsky, you will receive a return email requesting that you go to the Pay Pal link for Pay per Email Exchange before you can receive professional assistance via email with Dr. Palevsky.

Dr. Palevsky will use email to answer patient’s questions about their children’s medical issues, that require no more than about 5 minutes of his time. For those patients who pay per email exchange, and the concerns raised in the email require Dr. Palevsky to engage in several back and forth emails, patients will only be charged $30 for the entire set of email exchanges, as long as the issues raised in the exchange are simple, and require no more than about 5 minutes of his time.

Patients who see Dr. Palevsky for a first time visit will be granted one follow-up email correspondence with him free of charge, to help clarify medical issues that came up in the session.

When Dr. Palevsky receives an email from a patient seeking medical assistance or medical advice, please understand that he may need a phone consultation or in an in-person meeting to appropriately answer your questions. Please use the link, http://drpalevsky.com/general_guidance.asp for General Guidance if Your Child is Sick.

Long Emails: Please try to refrain from writing long emails to Dr. Palevsky. If you do write a long email, it will be read, and printed for your child’s chart, but Dr. Palevsky will not be able to appropriately address your concerns in writing. To best address your child’s specific situation, the issues raised in these emails usually require more in-depth conversations that need to happen during scheduled conversations with Dr. Palevsky, either by phone, or in the office. Dr. Palevsky will notify you of this need if he feels the length of the email, and the issues raised, require you to consider making a phone or office appointment.

Regarding Email Inquiries: Dr. Palevsky receives numerous emails from parents that address their children’s ongoing acute and chronic health issues. He often receives these emails having not seen the children in the office for a significant length of time. He may, therefore, not be up-to-date with the children’s daily regime, which includes, but is not limited to, their diets, supplements, behaviors at home and in school, current emotional or psychological stressors, any intermittent medical treatments that might have been administered, and progress or regression since their last visit.

Dr. Palevsky understands that there are many contributing factors that might bring children to present with the symptoms or issues parents are concerned about. Sometimes the issues develop because the children are eating foods that are not good for them, even if the foods have appeared not to create problems in the past, or there are new foods in their diets that have now become a problem for them. Sometimes, it’s because the children have stopped taking their supplements or are not taking them consistently. Or, symptoms may arise as a result of new side effects of the supplements, medicines, or vaccine(s) the children have received in the interim. Often, the developing symptoms/issues parents have become concerned about may be good for the health of their children, and more time is needed to see how things unfold. Sometimes, children develop symptoms because they have difficulty adapting to changes in the seasons, or, because the family is living a day-to-day schedule that is out-of-sync with the direction of the changes in the seasons. Sometimes, the children have reached a critical threshold for how much stress their bodies can take, which they hadn’t reached previously, leading to the development of a new set of health concerns.

Dr. Palevsky appreciates the individuality and uniqueness of each of his patients, and that is the reason he is unable to offer a quick-fix, magic bullet response to the problems described in the parent’s long emails. Your children’s issue(s) may necessitate a longer conversation with Dr. Palevsky so that he can more efficiently assess and understand your situation and appropriately advise you about the next steps to take. This can only be achieved either in an office visit, or in a scheduled phone consultation, but not in an email.

 
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